Access denied when accessing Visitor Groups tab in EPiServer

This article was migrated from an older iteration of our website, and it could deviate in design and functionality.

After we upgraded an intranet to EPiServer CMS 6 R2 we discovered that we were not able to access the Visitor Groups tab. Here's a quick note on cause and resolution.

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Unable to access Visitor Groups section

We recently upgraded an intranet to EPiServer CMS 6 R2. Everything worked fine, except that we got an access denied exception when trying to access the Visitor Groups tab. Even though the account we used had access to both edit and admin modes, it seemed we didn’t have permission to access the Visitor Groups section.

Caused by custom group names

This particular intranet used non-standard group names for editors and administrators, called IntranetEditors and IntranetAdmins.

The solution

The solution was to add these custom group names to the <virtualRoles> element in EPiServerFramework.config file to map them to the CmsEditors and CmsAdmins groups:

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